FAQ's
🛒 Ordering & Shipping
1. Where do you ship?
We currently ship worldwide! Standard and express shipping options are available at checkout.
2. How long does shipping take?
Shipping within Spain takes 2-5 business days, while international orders typically arrive in 5-12 business days, depending on the location.
3. How much does shipping cost?
We offer free shipping on orders over €50. Otherwise, shipping rates vary by location and will be calculated at checkout.
🎩 Product & Sizing
4. What materials are the caps made from?
Our caps are made from premium cotton with high-quality embroidery for durability and a luxury feel.
5. Are the caps adjustable?
Yes! All our caps come with an adjustable strap for a perfect fit.
6. How do I care for my cap?
To keep your cap in top condition, we recommend spot cleaning with a damp cloth and avoiding machine washing to maintain its shape and embroidery.
🔄 Returns & Exchanges
7. Can I return or exchange my cap?
Yes! If you're not happy with your purchase, you can return it within 14 days for a refund or exchange. The item must be unworn and in its original packaging.
8. How do I start a return?
Simply email us at sales@marbe.store with your order number, and we’ll guide you through the process.
📩 Contact & Support
9. How can I contact customer support?
You can reach us via email at sales@marbe.store or through Instagram @Marbe_spain.
10. Do you offer wholesale or bulk orders?
Yes, we do! If you’re interested in stocking Marbè caps, please contact us at sales@marbe.store for wholesale inquiries.
11. Marbè is a trading name of Marbe Store